Shipping, Security, Purchasing & Returns
​ FAQs

​At Mattify! Cosmetics, we value A+ service for our customers! Although this page may answer many of your questions,
please don't hesitate to contact us at [email protected] for specific answers.   ​

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We are open Monday - Friday 8am to 4pm.
Most emails are replied to within 48 hours (with the exception of weekends & holidays).
You can also text us at 775-338-5764 to receive a reply within 1-4 hours. 

When will my items be shipped?

All orders are shipped within 72 hours of when payment is received, with the exception of weekends or holidays.  Orders placed on Friday will be shipped on the following Monday. You will receive an automated receipt that contains your transaction receipt number. Please note that we ship samples and refills via First Class Mail Stamp to keep shipping costs as low as possible for customers. This method does NOT provide a tracking number - however we do guarantee delivery! 

What carrier does Mattify Cosmetics use for shipping? 

  • All packages shipped DOMESTICALLY will be sent via USPS First Class Mail  and should arrive within 4-7 business days after your payment clears.

  • All items shipped INTERNATIONALLY will be shipped via USPS First Class Mail and should arrive within 14-21 business days. You can use any address, including a business address or PO Box.
 
  • Customer orders of $75+ are shipped using USPS Priority Mail with Tracking. 
 
  • Wholesale orders are shipped via USPS Priority Mail and arrive domestically within 4 business days, or internationally within 10-14 business days. 
 
  • If you place a large order containing 40 or more jars of product, please allow a 3 day processing time before your order is shipped.

Does Mattify Cosmetics ship outside of the United States?

Yes, we ship anywhere in the world!
AND always charge LESS than actual shipping for international orders. 

Please be aware that items shipped internationally take from 10-20 business days to arrive. If you do not receive your items within this time frame, contact us at [email protected] and we will be happy to help you.

USPS First Class Mail is the most cost effective way to ship overseas. If you need USPS Priority Mail, at a cost of $20, for arrival in 7-14 business days, please contact us for a custom invoice. All international (non-wholesale) orders of $90 or more will automatically be upgraded to Priority Mail at no charge.
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**Please note that we do carry 1 item that cannot be shipped internationally: The 1oz bottle of Ben Nye Makeup Setting Spray. USPS has regulations regarding the shipment of liquids. International customers can still purchase the smaller 5ml size.

How do I know if my payment cleared?

When you complete your purchase, you will receive an automated email, providing you with a Transaction ID Receipt Number, or order number.  This is the receipt for your purchase. Those who pay via Paypal e-check from their bank account will receive a notice stating that the e-check is being processed and should clear after 5-7 business days.  We ship all items after payment has cleared. Those who pay directly through Paypal, or using a Debit or Credit Card DO NOT need to wait 5-7 days before their payment clears. Your payment processes immediately, and we ship within 48 hrs

Do you accept returns or exchanges?

Yes.  It is very important to us that you are satisfied with your purchase!
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  • We offer a money back guarantee on any 30 Gram Jar of Transparent Mattify Powder, within 30 days of purchase.  
  • All other items are exchangable, or you can opt to receive a merchandise credit within 30 days of purchase. 

If any item does not meet your needs, please let us know via email at ([email protected]).  

You may return the used or unused item(s) to us by placing them back in their original packaging and marking the envelope or box with "return to sender". If original packaging has been discarded, just contact us, and we will provide further instructions. Buyer will never have to pay return shipping. 

The system is not letting me submit payment using a mobile device.

Most cellphones, ipads, and tablets will allow you to order if you scroll to the bottom of the page and select "web view". If you are having trouble with the check-out system, please email your order to us at [email protected]. We will then email a custom invoice to you, which you can pay using any credit card.   

Is my information secure when I purchase an item?

Yes.  The portal through which you are purchasing is backed by 128 bit Secure Socket Layer (SSL) technology for reliable transaction encryption and fraud prevention.  In addition to powerful fraud protection, it also offers fast credit card transaction approval so you can make your purchase without worry or delay. Your credit card number is never seen by any employee of Mattify Cosmetics. Payments are processed via the Paypal portal. 

Do you sell or distribute my personal information?

​Absolutely not! All of your information is secure and will only be used for correspondence regarding Mattify! Cosmetics.  From time to time, you may receive an email from us regarding discounts or special offers on our products.  If you would ever like to opt out of receiving these emails, just let us know and you will be removed from our mailing list.  Our privacy policy protects any of your information from ever being shared with a third party.
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