Shipping & Purchasing FAQs
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. Although this page may answer many of your questions, please don't hesitate to contact us for a specific answer.
Which carrier will ship my items?
All shipping is done via USPS. Most orders are shipped day of or day after payment is received, with the exception of larger orders containing 25 or more jars. (Orders of 25+ please allow 7 days for processing, and 3 days for shipping.) All items will be sent via USPS First Class Mail or Priority Mail and should arrive within 3-5 business days. You can use any address, including a business address or PO Box.
Do you ship outside of the United States?
Yes, but you must contact us BEFORE purchasing. We ship anywhere in the world, but must adjust your invoice with the appropriate shipping amount before purchase. Simply click "Contact Us" and let us know which products you would like to order. Include your shipping address and country on your inquiry & we will get back to you within 24 hours with an exact shipping quote. **The only exception to this rule is during our "FREE SHIPPING" promos. During that time, there is no need to contact us before placing an international order, as shipping will be FREE!
Do you accept returns?
Yes. It is very important to us that you are satisfied with your purchase. If any item does not meet your needs, please return the item(s) to us by placing them back in their original packaging and marking the envelope or box with "return to sender". If original packaging has been discarded, just contact us and we will give you further instructions.
Is my information secure when I purchase an item?
Yes. The portal through which you are purchasing is backed by 128 bit Secure Socket Layer (SSL) technology for reliable transaction encryption and fraud prevention. In addition to powerful fraud protection, it also offers fast credit card transaction approval so you can make your purchase without worry or delay.
Do you sell or distribute my personal information?
Absolutely not! All of your information is secure and will only be used for correspondence regarding Mattify! Cosmetics. From time to time, you may receive an email from us regarding discounts or special offers on our cosmetics. If you would ever like to opt out of receiving these emails, just let us know and you will be removed from our mailing list. Our privacy policy protects any of your information from ever being shared with a third party.
